Ugdewa Privacy Policy – Our Commitment to Protecting Your Personal Data

This Privacy Policy is published by ugdewa, an online betting platform based in Malaysia operating under the domain ugdewa.ws. This document explains in detail how ugdewa collects, processes, stores, discloses, and protects your personal data as a member or visitor of our platform.

This policy applies to all users of the ugdewa platform, including registered members, website visitors, ugdewa mobile app users, and anyone who interacts with ugdewa's services in any capacity. By using the ugdewa platform, you agree to the collection and processing of your personal data as described in this Privacy Policy.

Ugdewa is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We regard your privacy not merely as a legal obligation, but as a moral responsibility to every member who entrusts us with their personal information. Your trust is ugdewa's most valuable asset.

2.1 Data You Provide Directly

When you register a ugdewa account, ugdewa collects information you provide directly, including:

• Full name as stated on your identity card or passport
• National Identity Card (MyKad) number or passport
• Date of birth for age verification
• Active email address
• Malaysian mobile number
• Current residential address in Malaysia
• Bank account or e-wallet information (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, Maybank2u, CIMB Clicks) for deposits and withdrawals
• Any identity verification documents submitted at ugdewa's request

2.2 Automatically Collected Data

When you use the ugdewa platform, our systems automatically record certain technical information for security and service improvement purposes:

Ugdewa uses your personal data solely for legitimate and necessary purposes. The following are all permitted uses of your data under this ugdewa Privacy Policy:

• Account Management — processing registration, verifying identity, and managing your ugdewa account
• Transaction Processing — to process deposits, withdrawals, and all financial transactions related to ugdewa's services
• Eligibility Verification — to verify that you meet the minimum age requirement of 18 and other applicable criteria
• Platform Security — to detect and prevent fraud, money laundering, and unauthorised access
• Customer Support — providing technical assistance and resolving account issues
• Service Communications — to send important notifications relating to your account, transactions, and platform updates
• Legal Compliance — to meet reporting obligations to Malaysian authorities where required by law
• Service Improvement — to analyse usage patterns and improve the overall ugdewa user experience

4.1 General Principles

Ugdewa does not sell, rent, trade, or transfer your personal data to third parties for any commercial purpose. Any data sharing that does occur is strictly limited to legitimate operational needs and is subject to rigorous contractual safeguards.

4.2 Parties Who May Receive Your Data

Your data may be shared with certain parties only in the following limited circumstances:

• Payment Providers — Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX banks receive only the data required to process your transaction
• Game Software Providers — providers such as Evolution Gaming and Playtech receive only the minimum data required to run your gaming session
• Malaysian Authorities — data may be disclosed to regulatory authorities, the police, or the courts where required by a court order or Malaysian law
• KYC Verification Agencies — for identity verification purposes as required by anti-money laundering policy

Ugdewa continuously invests in high-grade security infrastructure to ensure your personal data is always protected. The security layers we employ comprise multiple complementary protection mechanisms that work together.

Ugdewa uses cookies and similar tracking technologies to enhance your experience on our platform, maintain the security of your login session, and analyse platform usage for continuous improvement.

Types of Cookies We Use

You can manage your cookie settings through your web browser at any time. Please note, however, that disabling essential cookies may affect the core functionality of the ugdewa platform and prevent you from accessing certain features.

Under Malaysia's Personal Data Protection Act 2010, you as a ugdewa member have the following rights regarding your personal data. ugdewa is committed to facilitating the exercise of these rights within a reasonable timeframe:

Ugdewa retains your personal data for as long as necessary to fulfil the original purpose of collection, or as required by Malaysian law. ugdewa's data retention policy is as follows:

• Active account data is retained for the duration of the active account plus 7 years after account closure (as required by anti-money laundering legislation).
• Financial transaction records are retained for a minimum of 7 years in compliance with the Anti-Money Laundering Act 2001.
• Security logs and login records are retained for 12 months.
• Customer support communication data is retained for 3 years
• Once the retention period expires, data will be securely deleted or permanently anonymised.

When your account is closed at your request or by ugdewa, your personal data will no longer be used for any active purpose. However, data may be retained in secure archives for the periods specified above to meet legal requirements.

Ugdewa's services are strictly limited to individuals aged 18 and above. ugdewa does not knowingly collect personal data from anyone under the age of 18. Should ugdewa discover that a minor's data has been collected without parental or guardian consent, immediate steps will be taken to delete that data and close the account in question.

If you suspect that a minor has registered for or is using the ugdewa platform, please contact us immediately at support@ugdewa.ws so that appropriate action can be taken without delay.

The ugdewa platform may contain links to third-party websites for informational or supplementary service purposes. Once you click those links and leave the ugdewa platform, the ugdewa Privacy Policy no longer applies. ugdewa is not responsible for the privacy practices or content of those third-party websites.

Ugdewa recommends that you read the Privacy Policy of each website you visit separately. The presence of a link on the ugdewa platform does not mean ugdewa endorses or vouches for the privacy practices of that website.

Ugdewa reserves the right to update this Privacy Policy at any time to reflect changes in our data management practices, new legal requirements, or changes to the services we offer. The latest version of ugdewa's Privacy Policy will always be available on this page, with the effective date clearly displayed at the top.

For material or significant changes affecting how we use or share your personal data, ugdewa will provide at least 14 days' advance notice via your registered email or in-account notification before the changes take effect. Your continued use of the ugdewa platform after the effective date of such changes constitutes your acceptance.

If you have any questions, concerns, or complaints regarding ugdewa's Privacy Policy or how we handle your personal data, you may contact ugdewa's Privacy Officer through the following channels:

If you are dissatisfied with ugdewa's response to your privacy enquiry, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP) under the Personal Data Protection Act 2010.